To deed dive in the Quality Management area you eventually will learn an important word – Excellence. I believe that at the core of the QM you will find excellence, upon that you need to create the systems, processes and procedures that supports a Quality Strategy.

Here are my top recommendations I visited this year:

• TOP 1 – Out of the crisis, Edwards Deming
• 2 – The Goal, Eliyahu Goldratt
• 3 – Quality Is Free, Philip Crosby
• 4 – Gemba Kaizen, Masaaki Imai
• 5 – The certified quality engineer handbook, Connie M. Borror

Hope these recommendations help you to manage quality through excellence.

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