What leaders choose to measure ultimately shapes how teams behave.

Improvement is one of the most common words in management conversations… but in many organizations, improvement is discussed more than it is measured (!!)

Without a clear measurement structure, improvement becomes subjective or fake, and when improvement is subjective, leadership loses credibility.

From what I have learn so far… this is where data analytics and process management become essential.

How to do it:

1. Start with the critical variable
2. Measuring improvement across periods (time is a variable we all share)
3. Define a base line and stick to it, redefine only if the process change is significant.
4. Measurement shapes behavior – shape the behavior you can to drive
5. Make it visible. Make the numbers and improvement measuring available to all
6. Measurement strengthens leadership: meaning… transparency and credibility

I added some good spice to this, and in my most recent way on how to measure improvement I added and provide some statistics!

How?

I calculated a hypothesis test to determine if there was any significant difference across periods!! It is kind of hard to challenge “Black & White” data.

Keep learning, keep improving.